Terms and Conditions

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access our Services. For the avoidance of doubt, you agree that you will not share, disclose and permit any other person to use your account or password to access our services without our permission. Accordingly, you agree that you will be solely responsible for all activities that occur on your account.

You agree to pay for all services provided. All instalments have to be paid on time which is normally every month. If any fees are outstanding you remain a debtor until all fees are paid in full. As a debtor we reserve the right not to continue working on your project.

Due to a high number of bad debts we now expect payment from individuals and organisations to be made up front.We normally expect 50% of the contract value to be made before we commence any work.

We also reserve the right to pass all debts to a collection agency that will charge additional administration fees and interest if you ignore our requests for payment. They may also add further County Court costs which might affect your credit rating in the future.

Where you are recognised as a consumer you have 14 days to cancel your enrolment from the date of your booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel expires when you actively agree and commission us to commence your project. You can still cancel within the 14 days, but you must pay for the value of the service that has been provided to you up to the point you cancel.

You do not have the right to cancel when the 14 days cooling-off period lapses. At this point, all requests for refunds will be subject to our discretionary rules where we consider extenuating circumstances, work completed, consultancy, financial loss, access to resources, admin charges and any other expenses. A cancellation fee of 20% the total project cost applies.

You consent to give us permission to process your data which includes your name, address and contact details which will be used for all contact. Your details can be shared with regulators. The General Data Protection Regulations (GDPR) 2018 remain in place to protect your data and define how it will be stored and used. More information regarding the use of your date is defined in our privacy policy.

Caring Alliance will aim to deliver all our services in line with all our Terms and Conditions. We, however, reserve the right to make some changes at any time and without notice as part of responding to any standardisation, quality assurance, applicable law or regulatory requirements.

We do not accept any responsibility for any impact on our services due to acts of God or incidents beyond our control, such as regulatory requirements.

We shall not be liable for the content of or any omissions from the Website, including any inaccuracies, errors or misstatements in the data available. We do not commit to ensuring that the website remains available or that the material on the website is kept up-to-date. We will not be liable for any loss or damage arising from any event beyond our reasonable control. This includes weather conditions, strikes, natural disasters or terrorism events.

We reserve the right to cancel any services without incurring additional liability. In such circumstances, we will offer alternative dates or a refund at our sole discretion.

Unless you have been specifically permitted to do so in a separate agreement with Caring Alliance, you agree not to reproduce, duplicate copy, or sell, trade, resell or otherwise commercially exploit any of our resources and Services, or any part for any purpose.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising or in connection with these terms and conditions.